O'Brien Electrical & Plumbing Rowville is seeking an experienced Customer Relations Officer to join our friendly and supportive team.

This role is suited to someone with previous customer service or administration experience, looking to take ownership of customer relations and contribute to business growth.

Key Responsibilities

Assist in bringing in more business by communicating with new and existing customers

Efficient management of inbound calls and outbound customer surveys and debt collection

Be the glue between operational performance and marketing through customer service follow-up activity.

Key Responsibilities

• Manage inbound customer enquiries and phone calls
• Follow up quotes, appointments, and customer communications
• Conduct customer surveys and support ongoing engagement
• Assist with debt collection and account follow-ups
• Contribute to efficient office operations and administration

About You

• Proven experience in customer service or office administration
• Strong communication and organisational skills
• High computer literacy (Simpro and MS Office preferred)
• Professional, proactive, and customer-focused attitude

What We Offer

• Supportive team environment
• Opportunities to take on responsibility and grow within the business
• Exposure to marketing, operations, and customer relations projects

If you’re experienced in customer relations and ready to make an impact, we’d love to hear from you.