The Role

We’re looking for a vibrant and motivated team member to join our office and begin their career in business administration. As an Administration Trainee, you’ll support our friendly team across Reception, Administration, and Finance while completing a Certificate III in Business through a registered training provider.

This full-time role is ideal for someone who’s eager to learn, enjoys variety, and thrives in a fast-paced and energetic environment. You’ll gain hands-on experience in how a leading trade business operates — from customer service to finance and job management systems — all while being mentored by experienced professionals.

Duties Include:

• Answering phones and greeting customers with a friendly, professional manner
  
  
• Data entry and maintaining accurate records
  
  
• Assisting with finance tasks including invoicing and supplier processing
  
  
• Mail, banking and office supply management
  
  
• Providing administrative support to our Operations Manager and field team
  
  
• Learning to use job management software (Simpro, Flat Rate Now, Xero)
  
  
• Ad-hoc administrative duties as directed
  
  

What You’ll Learn:

Throughout your traineeship, you’ll develop a wide range of skills and knowledge that form the foundation for a successful administrative career, including:

• Customer service and communication in a professional setting
  
  
• Time management, prioritisation, and attention to detail
  
  
• Digital systems used in real business operations
  
  
• Financial and job tracking processes
  
  
• Coordination of technicians and workflow management
  
  

• Problem-solving in a dynamic team environment
  
  

The Ideal Candidate:

We’re looking for someone who is:

• Enthusiastic, positive and eager to learn
  
  
• Organised with strong attention to detail
  
  
• Confident with computers and new technology
  
  
• Friendly and professional when communicating with customers and team members
  
  
• Able to work both independently and as part of a supportive team
  
  

• Ready to start a long-term career in business administration
  
  

No prior experience is necessary — we provide all on-the-job training and support through your traineeship.

Why Join O’Brien Plumbing North Wollongong?

• Supportive and friendly team environment
  
  
• Learn from industry leaders in a nationally recognised business
  
  
• Gain a nationally accredited qualification while you work
  
  
• Opportunities for long-term career growth after your traineeship
  
  
• Variety in your day — no two days are the same!