O’Brien Plumbing North Wollongong is a reputable and growing plumbing business servicing residential, commercial, strata, government, and maintenance clients across the Illawarra and surrounding areas.

We pride ourselves on quality workmanship, great communication, reliable service, and doing the job properly.

Our office team plays a major role in making that happen.

What You’ll Be Doing

Your role will include:

• Answering phone calls and responding to customer emails
• Booking and scheduling plumbing jobs
• Communicating job details clearly with customers and plumbers
• Updating job notes, customer details, job sheets, and records
• Using Simpro to manage jobs, scheduling, quotes, invoices, and job progress
• Processing customer payments
• Assisting with ordering and tracking plumbing materials
• Helping prepare quotes, invoices, reports, and job documentation
• Maintaining compliance documents, safety records, and licences
• Supporting management with day-to-day administration
• Helping keep the office organised and running smoothly

What We’re Looking For

We are looking for someone who:

• Has excellent communication and customer service skills
• Is organised and can manage a busy workload
• Has strong attention to detail
• Can follow systems and keep accurate records
• Is confident using Microsoft Office, including Word, Excel, and Outlook
• Can work independently but also enjoys being part of a team
• Stays calm under pressure and can help solve problems
• Takes pride in doing things properly
• Has a positive attitude and is willing to learn

Experience That Would Help

The following would be highly regarded but is not essential:

• Previous experience in a trade, plumbing, construction, maintenance, or service business
• Experience using Simpro or similar job management software
• Experience with scheduling field staff or technicians
• Basic accounts, invoicing, or payment processing experience

If you have the right attitude and are willing to learn, we are happy to train the right person.

Why Join Us?

This is a great opportunity to join a growing local business where you will not just be “another admin person”.

You will be part of the team that helps keep the business moving every day.

You’ll work closely with management, customers, suppliers, and our plumbers, and you’ll have the opportunity to learn how a successful trade business operates from the inside.

We offer:

• A full-time, stable role
• A supportive team environment
• Variety in your day-to-day work
• Training in Simpro and our office systems
• The opportunity to grow with the business
• A role where your organisation and communication skills will make a real difference

The Right Person

You might be a great fit if people describe you as:

• Organised
• Reliable
• Friendly
• Detail-focused
• Good under pressure
• A strong communicator
• Someone who gets things done

How To Apply

If this sounds like you, we’d love to hear from you.

Please apply with your resume and a short cover letter telling us why you would be a great fit for O’Brien Plumbing North Wollongong.

Only shortlisted applicants will be contacted.

Apply Now!