O’Brien Electrical and Plumbing Rowville is looking for a customer focused Scheduling Coordinator In this role, you’ll be the primary connection between our customers, field teams, and internal stakeholders — ensuring every appointment is handled with care, clarity, and professionalism.

This is a role for someone who enjoys working with people just as much as solving logistical puzzles — balancing operational needs while keeping the customer experience front and center.

Key Responsibilities:

● Serve as a key point of contact for customers, providing friendly, timely, and professional communication regarding scheduling and changes
● Coordinate and manage daily job schedules across teams to ensure efficient coverage and on-time service
●Proactively monitor upcoming appointments and anticipate scheduling conflicts or service disruptions
● Handle last-minute changes (reschedules, cancellations, urgent requests, staff absences) with calm, solution-oriented service

● Communicate clearly with customers, field staff, and management to set expectations and keep everyone aligned

● Maintain accurate, up-to-date scheduling systems to ensure real-time visibility and reliability

● Identify recurring scheduling issues or customer pain points and recommend process improvements

● Collaborate with operations, HR, and project teams to align staffing capacity with customer needs

● Prepare daily or weekly scheduling updates and flag potential service risks to leadership

What We’re Looking For

● Proven experience in scheduling or coordination roles

● Strong customer service mindset with excellent communication skills

● Ability to stay organized and composed in a fast-paced, changing environment

● Problem-solver who takes initiative and follows through

●Comfortable balancing multiple priorities while maintaining attention to detail

What We Offer

● A fast-paced, people-focused role where your impact is visible every day
● Autonomy to take ownership of scheduling and customer communication
● Supportive team culture with opportunities for growth
● Competitive salary / benefits

Apply now! You can also send your cover letter and resume at [email protected]. We’re reviewing applications on a rolling basis, so don’t wait — apply today.